Frequently Asked Questions (FAQ)

FAQ — Vexium

1. What is Vexium?

Vexium is an online store specializing in trending gadgets and modern tech products designed to upgrade your lifestyle, keep you connected, and bring you the newest innovations.

2. Where do you ship?

We ship worldwide. Delivery times vary depending on your location and carrier availability.

3. When will my order arrive?

Shipping times depend on your region. Most orders arrive within 7–30 business days. Tracking will be provided when available.

4. What if my order is delayed?

We cannot take action on delayed packages until 45 days have passed from the shipping date, as carriers do not allow investigations earlier.

5. Do you offer refunds or returns?

All sales are final. Vexium does not offer refunds, returns, or exchanges. If an item arrives damaged or incorrect, contact us within 48 hours.

6. How can I contact customer support?

You can reach us anytime at:
📧 vexiumelectronics@gmail.com

7. Can I cancel or change my order?

Orders are processed quickly, so we cannot cancel or edit an order once it has been submitted.

8. Do you provide tracking?

Yes. Once your order ships, you’ll receive a tracking number by email. Tracking updates may take a few days to appear.